Community Resource Guide: Fuel Assistance

Fuel Assistance: Especially during the winter, help with electricity, gas, and oil bills can be very helpful to those who struggle to make ends meet. There are a variety of programs to choose from, some run by the state and federal governments and some run by private organizations.

For more general information about fuel assistance, click here.

Weatherization: A practice that involves minor home improvements with the goal of reducing energy use and utility bills. Examples of improvements include sealing windows and adding insulation. WATCH does weatherizations in the Waltham community, so to participate, see our Home Energy Efficiency page. Also, some of the organizations and agencies below offer weatherization and other options like home energy audits etc.

Weatherization Assistance Program (WAP): Assists low-income households to reduce their heating bills by providing home energy efficiency services. The program is operational year round. Households with incomes up to 60% of the estimated state median income are eligible.

For Weatherization Services, please contact:

Community Action Program Intercity Inc. (CAPIC)
100 Everett Street, Unit 14
Chelsea, MA 02150

Menotomy Weatherization
20 Academy Street, Suite 202
Arlington, MA 02476

Heating System Repair and Replacement Program (HEARTWAP): Provides heating system repair and replacement services to low-income households. The program is operational year round. Households with incomes up to 60% of the estimated State Median Income are eligible. 

Assistance Through Your Energy Company: Large energy providers like National Grid, NSTAR and others have their own programs to reduce the burden on eligible customers. Applying for a reduced rate with your energy provider is a good first step to saving money.

National Grid Payment Assistance
See the site for eligibility requirements and benefits of the program. To apply, fill out and send in the application below.
For more information, call 1-800-322-3223

National Grid Discount Rate Application

NSTAR Arrearage Forgiveness Program
Assists customers with past due electric and/or gas bills. Forgives past due balances over a period of time if the customer pays the agreed monthly budgeted bill on time
To enroll, call 1-866-315-2496

Eversource Discount Rate Program
If you qualify for benefits like SNAP, SSI, and LIHEAP among others, you may qualify for Eversource's discount rate. The application is online and can be found by clicking the link.

Columbia Gas of Massachusetts' Financial Assistance 
The company offers various options including a discount rate.
For more information, call 1-800-882-5454
Assistance Provided by Government Programs

Low Income Home Energy Assistance Program (LIHEAP)
This assistance program helps people with their heating bills during the winter. Eligible people must apply every year to get the benefits. The program takes applications between the November 1st and April 30th. First time applicants must apply in person at their DHCD Fuel Assistance service provider. Once a part of the program, people will be sent an application in the mail to re-apply for the next year. Households with incomes up to 60% of estimated State Median Income are eligible.

To find your DHCD Fuel Assistance service provider, click here and search by town.

The Fuel Assistance service provider for Waltham is located at:
45 Kirk St.
Lowell, MA, 01854
978-459-6161 - Lowell
(781)643-2358 - Arlington
1-877-451-1082 - Toll Free

Cold Relief Heatline

This line is available for those who want information about fuel assistance options like LIHEAP, Weatherization, and the Heating System Repair and Replacement Program (HEARTWAP).

Assistance Provided by Other Organizations, Companies, and Agencies

St Mary's Church, Waltham
Contact Tim Buckley to learn more about and apply for utility assistance through the church.

133 School St
Waltham, MA, 02451

Salvation Army, Waltham
Offers temporary assistance with utilities. It is required that the recipients of this help work at least part-time.
Call to make an appointment with a caseworker.

33 Myrtle St.
Waltham, MA, 02453

Jewish Family and Children's Services
Offers help and information on fuel assistance/ utilities options for struggling families and those with disabilities.

1430 Main Street
Waltham, MA, 02451

Catholic Charities
The Basic Needs program offers help with utilities.

51 Sleeper St
Boston, MA, 02210

Mass Energy Consumers Alliance
A non-profit that provides a good option for those who are over income for other assistance. They specialize in promoting energy efficiency.
However, for heating oil specifically, they offer a discounted rate program. To get more information on this or to apply, click here. 

Citizens Energy Corporation
This company helps low income people get access to energy to power and heat their homes. Assistance programs include a heating oil program, a natural gas program, and a solar homes program.

Find contact information here. 

Mass Save
Provides a number of programs that can help manage energy costs.

21 Drydock Ave, 2nd floor
Boston, MA, 02210