Community Resource Guide: Fuel Assistance

Fuel Assistance (LIHEAP: Low-Income Home Energy Assistance Program:

This program provides financial assistance with electricity, gas, and oil bills.  (If approved for gas or oil heat help, you will also be automatically made eligible for a discount on your electric bill; Fuel Assistance will notify your electricity provider.)

Note: If you have received a shut-off notice, we recommend that, for faster service, call the regional Fuel Assistance office at Community Teamwork, 978-458-8594, to make an appointment at their office at 45 Kirk Street in Lowell. (Bring the shut-off notice with you.)

To be Eligible:

  • At least 1 member of the household must be a US citizen or a "qualified alien" (eg, green card holder).
  • Households with incomes up to 60% of estimated State Median Income are eligible. For income guidelines, click here.

How to Apply:
Apply at the WATCH Housing Clinic, 24 Crescent St, Suite 201, Waltham, from November 1-April 30. Monday & Thursday, 7-8:30 pm.

If you are unable to make the Housing Clinic, call 781-891-6689 x203 to make an appointment.

Bring the following documents:

  • Photo ID, Social Security card, birth certificate or passport for every family member.
  • Proof of income: 4 weeks' paystubs or SS letter, etc.
  • Oil, gas and electric bills
  • Copy of lease
  • Landlord's contact information.

First-time applicants must apply in person at WATCH.  We will mail your application (by Certified mail) to Community Teamwork in Lowell, which will process your application.  You will receive written approval from in around one month.  (After the first year, you will receive an application in the mail each summer to re-apply for the following winter.)


Assistance Through Your Energy Company: Large energy providers like National Grid, NSTAR and others have their own programs to reduce the burden on eligible customers. Applying for a reduced rate with your energy provider is a good first step to saving money.

National Grid Payment Assistance
See the site for eligibility requirements and benefits of the program. To apply, fill out and send in the application below.
For more information, call 1-800-322-3223

National Grid Discount Rate Application

NSTAR Arrearage Forgiveness Program
Assists customers with past due electric and/or gas bills. Forgives past due balances over a period of time if the customer pays the agreed monthly budgeted bill on time
To enroll, call 1-866-315-2496

Eversource Discount Rate Program
If you qualify for benefits like SNAP, SSI, and LIHEAP among others, you may qualify for Eversource's discount rate. The application is online and can be found by clicking the link.

Columbia Gas of Massachusetts' Financial Assistance 
The company offers various options including a discount rate.
For more information, call 1-800-882-5454

Assistance Provided by Other Organizations, Companies, and Agencies

Salvation Army, Waltham

33 Myrtle St.
Waltham, MA, 02453

To apply any of their programs, call Jennifer Scharn, who will conduct a phone interview before scheduling an appointment.

EFSP Program

  • Resident of Middlesex County
  • Not receiving any housing subsidy
  • Have not received assistance in the past year (from Salvation Army)
  • Will pay up to 1 month (only) of utility expenses

CDBG Program

  • Waltham residents only
  • Have not received assistance in the past year (from Salvation Army)
  • Amount to be paid is on a case-by-case basis

Good Neighbor Energy Fund

  • Must fall within income guidelines (60-80% of state median income)

The Joe-4-Oil Heat Program offers free heating oil to people who can't afford to pay their heating bills. Each eligible household can receive a one-time delivery per heating season of 100 gallons of home heating oil, free of charge.

To apply for assistance, call 877-563-4645.

St Mary's Church, Waltham
Contact Tim Buckley to learn more about and apply for utility assistance through the church.

133 School St
Waltham, MA, 02451

Jewish Family and Children's Services
Offers help and information on fuel assistance/ utilities options for struggling families and those with disabilities.

1430 Main Street
Waltham, MA, 02451

Catholic Charities
The Basic Needs program offers help with utilities.

51 Sleeper St
Boston, MA, 02210

Mass Energy Consumers Alliance
A non-profit that provides a good option for those who are over income for other assistance. They specialize in promoting energy efficiency.
However, for heating oil specifically, they offer a discounted rate program. To get more information on this or to apply, click here. 

Citizens Energy Corporation
This company helps low income people get access to energy to power and heat their homes. Assistance programs include a heating oil program, a natural gas program, and a solar homes program.

Find contact information here. 


Mass Save
Provides a number of programs that can help manage energy costs.

21 Drydock Ave, 2nd floor
Boston, MA, 02210


Weatherization Assistance Program (WAP): Assists low-income households to reduce their heating bills by providing home energy efficiency services. The program is operational year round. Households with incomes up to 60% of the estimated state median income are eligible.

For Weatherization Services, please contact:

Community Action Program Intercity Inc. (CAPIC)
100 Everett Street, Unit 14
Chelsea, MA 02150

Menotomy Weatherization
20 Academy Street, Suite 202
Arlington, MA 02476

Heating System Repair and Replacement Program (HEARTWAP): Provides heating system repair and replacement services to low-income households. The program is operational year round. Households with incomes up to 60% of the estimated State Median Income are eligible. 


Assistance Provided by Government Programs

To find your DHCD Fuel Assistance service provider, click here and search by town.

Or contact Community Teamwork:
45 Kirk St.
Lowell, MA, 01854
978-459-6161 - Lowell
(781)643-2358 - Arlington
1-877-451-1082 - Toll Free

Cold Relief Heatline

This line is available for those who want information about fuel assistance options like LIHEAP, Weatherization, and the Heating System Repair and Replacement Program (HEARTWAP).