COVID-19 Resources: Healthcare

Health and Safety

COVID Hotline

Partners Healthcare has a COVID hotline that is available to anyone, regardless of immigration status or insurance. Nurses on the hotline can be reached from 8am-8pm daily. If you speak a language beyond English, hotline staff can conference in an interpreter in your first language. Please feel free to call (617) 724-7000 with your coronavirus-related questions.


MA Department of Public Health

617-983-6800


City of Waltham, 3/13/20

If you feel that you have been exposed to COVID-19 or have testing concerns you need to contact your primary care physician who will work with the MA Department of Public Health to authorize testing. If you suspect that you have symptoms of COVID-19, do not go to your doctor's office or the ER without first calling. 


Newton Wellesley Hospital

Will screen patients and visitors for symptoms, travel history and exposure to potential COVID-19 cases.

866-NWH-DOCS

If you or a member of your family has tested positive for COVID-19 and can be cared for at home, learn how to keep you and your family safe - and to avoid spreading infection to others in your household and community. Download our guide.


Massachusetts COVID-19 Emergency Alerts

Sign up for the state's text alert system for urgent updates regarding COVID-19. Sign up for AlertsMA by sending COVIDMA to 888-777.


COVID-19 Multilingual Resources:

211

Call 211 to reach the Massachusetts State information line follow the language prompt and then select option 26 for COVID-19 information.


Nursing Home Hotline

Families with loved ones in nursing homes in Massachusetts can use this hotline to get information and resources, coordinated across state agencies. Call 9am-5pm, seven days a week.

617-660-5399

Insurance

MassHealth

MassHealth will cover all coronavirus testing and treatment. MassHealth is allowing early refills and 90-day supplies of medicine. Telemedicine is covered, and telehealth services have been expanded.

If you meet MassHealth's income standard, need COVID-19 testing, and do not have health insurance, you will automatically be enrolled in MassHealth.

MassHealth will preserve coverage for all individuals who had MassHealth, Health Safety Net, or Children's Medical Security Plan, on March 18, 2020 and for all individuals approved for coverage during the COVID-19 national emergency, and for one month after the emergency period ends. Coverage will only end if an individual voluntarily withdrawals their coverage or if they are no longer a Massachusetts resident.

For individuals who have received notices that their coverage is ending after March 18, 2020, no change in coverage will occur. These individuals do not have to send in any paperwork to keep their coverage, we will take steps to ensure their coverage does not terminate. The MAhealthconnector.org online system is updated to retain a member in the benefit they were receiving on or after March 18th, 2020.

Massachusetts residents who have lost jobs and with them job-based health coverage can apply for coverage through the MA Health Connector. The Connector Care program connects qualifying Massachusetts residents with affordable health coverage with low premiums and low co-pays and no deductibles. The special enrollment period runs through May 25 to ensure that everyone who has lost or may be about to lose job-based coverage can get the help they need.


Newton-Wellesley CareFinder

If you do not have a primary care provider, you can use Newton-Wellesley's CareFinder to learn about primary care providers who are accepting new patients. Contact the CareFinder team for help at 866-694-3627.